Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, and with all included items. You’ll also need a receipt or proof of purchase.
To initiate a return, please contact us at estock24@outlook.com. Returns must be requested and approved before being sent back.
Return Address:
Returns are handled on a case-by-case basis. Once your return request is approved, we will provide the appropriate return address and instructions.
Items sent back without first requesting a return will not be accepted.
📦 Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Custom or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
🔄 Exchanges
To exchange an item, please return the original item first. Once the return is approved, you may place a new order for the replacement.
🇪🇺 European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. The item must be unused, in original condition, and with proof of purchase.
💳 Refunds
We will notify you once your return has been received and inspected.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at estock24@outlook.com.